HUONG HAAND KEN COGHILL
E-Government in Singapore — A Swot and Infestations Analysis
HUONG HA Section of Administration, Monash University or college, Australia Huong. [email protected] monash. edu. au KEN COGHILL Department of Management, Monash University, Sydney Ken. [email protected] monash. edu. au SUMMARY This conventional paper aims to review and measure the vision, the objectives plus the strategic construction of e-Government in Singapore. Rapidity, Dependability, Efficiency, Cost effectiveness, Customer-orientation and Accessibility will be the main rules for the introduction of egovernment in Singapore in order to provide quality solutions to users in the digital economy. There are five thrusts and 6 programs of egovernance in Singapore. The development of e-Government involves three primary relationships: Govt to Resident (G2C), Authorities to Organization (G2B) and Government to Employees/Public Maids (G2E). This paper uses the SWOT (Strengths, Weak points, Opportunities and Threats) analysis and INFESTATION (Political, Economic, Social and Technological) determinants to evaluate the latest state of e-Government in Singapore as well as preparedness. To put it briefly, Singapore has successfully designed a strong basis for e-Government. Many strong points and options fuel the development of e-Government in Singapore including sound economical policies, personal willingness, powerful educational system to generate tech-savvy future employees and affordable of messages or calls. Singapore provides continuously superior in order to prepare to deal with fresh threats and challenges including the significant embrace the number cyber crimes, security and personal privacy concern. KEYWORDS: e-Filling, e-Government, e-Information, e-Litigation, e-Payment, e-Procurement, e-Service, e-User, G2B, G2C, G2E. ASIA-PACIFIC SOCIAL SCIENTIFIC RESEARCH REVIEW 103
E-GOVERNMENT IN SINGAPORE—A SWOT AND INFESTATION ANALYSIS
E-Government is among the most important applications of the Internet. It has emerged as being a new program upon which the public sector may possibly serve the individuals and the region more effectively and efficiently. The Singaporean Authorities claims to obtain created a " world-class e-Government” that enables residents to " be involved, end up being empowered, and become a pacesetter” (Infocomm Creation Authority of Singapore (IDA) 2000). Citizens in Singapore are as a result said to have equal for you to be involved in and to access e-Services and e-Users, to be empowered through IT know-how and expertise, through on the net feedback, by being treated as customers1 through being able to arranged their own pace and moment for accessing e-Services. The process of transforming traditional open public administration to modern public management features materialized throughout the development of e-Government. As a result, the Singaporean government has changed the ways it looks, thinks and serves. Its willpower was compensated when the country was ranked among the top five positions in the world in terms of e-Governnance (Lee 2002). However , the expansion of e-Government in Singapore has confronted challenges and threats as a result of rapid progress technology, and also the vulnerability from the global environment. As a result, Singapore fell by 7th put in place 2004 to 11th put in place 2005 regarding e-readiness (Economist Intelligence Unit 2002: 4). Hence, there exists an noticeable need to examine factors impacting the development of e-Government in Singapore. This conventional paper aims to review the vision, the goals and the tactical framework of e-Government in Singapore and investigate 1 ) The current condition of e-Government in Singapore and installment payments on your The readiness of e-Government in Singapore for upcoming development. Although there are many ideal for e-Government in Singapore (e. g. Jenkins 2001, Mahizhnan and Andiappan 2002, Cruz 2004, Ke and Kwok 2004, Fung 2004, and Lim 2006), there is a insufficient research depending on its practical dimension. This paper therefore looks at e-Government from a practical standpoint. The authors use secondary data from books and...